Mind the GAP
Groups, Attitudes, and Perceptions

Differences and tensions diagnosis in the field of an organisation’s values and culture

An organisation is made by some more or less coherent groups of persons, who could be themselves seen as relatively homogeneous. Today, in several organisations – in particular the field of services – a larger number of important people are in direct contact with clients and therefore can commit the organisation’s responsibility. This situation is a potential but also a risk. It is important for the managership to be aware of the degree of unity within itself and inter-group.

Mind the GAP is a diagnosis method, able to identify the differences and tensions in the field of values and organisation’s culture. This diagnosis allows organisations:
To know in which way the system of reference, its content and its role is known by the collaborators (groups)
To assess differences on the way that existing corporate values are perceived by various groups of people (general management, executives, teams, subsidiaries, project groups) within the same company
To compare perceptions and attitudes
To better identify and reduce internal block or external crisis risks•To better identify culture cooperation potentials
To prepare actions in order to establish and develop a common system of reference

Mind the GAP offers a number of key benefits:
It can be used to compare the attitudes of different groups within the same company
It can be used to highlight cultural differences between different locations
It is carried out in total confidentiality, which should limit the risk of 'strategic' answers
It has to be repeated every two years

Mind the GAP diagnosis could concern the whole organisation or only one of its sectors. The following steps could be undertaken, according to the organisation’s size:
Preliminary analysis and mandate’s definition
Interviews in order to adjust the questionnaire, according to the organisation
Interviews with the managership and exam of the internal and external organisation’s documents
Questionnaire distribution and analysis of the answers
Results’ presentation and interpretations recommendations

According to the organisation’s needs, a recommendations’ accompaniment could be put in place (coaching, seminars, etc.) and made the object of a new mandate.

 

Please contact us for more information.

 

Links: Visit also Rupert Consulting website, which mission is to increase mutual satisfaction between the organization and its members - http://rene.rupert.free.fr .